Terms & Conditions

Last updated: September 2026

Please read these terms before you order. By using shopsista.love or buying from us, you agree to them. Clauses in bold limit our liability or place risk on you, so please read them carefully.

1. About us

This website is owned and run by Sista.Love (Pty) Ltd, a private company registered in South Africa.

• Registration number: 2019/400222/07
• Director: C Burger
• Physical address and address for legal notices: 673a Keeshond Street, Garsfontein, Pretoria, 0018
• Phone: +27 012 004 0225
• Email: sistatwo@sista.love
• Website: https://shopsista.love

Sista.Love is not a member of any self-regulatory or accreditation body and does not subscribe to any industry code of conduct or alternative dispute resolution code.

2. Our products

Our pieces are handmade, so small imperfections such as slight differences in stitching, pattern placement or finish are part of their character and aren't defects. No two pieces are exactly alike. This doesn't affect your right to return a genuinely faulty item under the Consumer Protection Act.

We describe our products as accurately and clearly as we can, including fabric, fit and care. Colours can look different on different screens, and product photos are taken in studio lighting. Natural fabrics can vary slightly in weave, texture and shade between batches. This is normal and isn't a defect.

White, cream and other very light colours may look more sheer than darker colours, depending on the fabric, lighting and what's worn underneath. Please take this into account when choosing light colours.

Some items are made to order after you've paid. The product page will say when an item is made to order.

3. Prices and payment

All prices are in South African rand (ZAR). The price shown is the full price of the item, and the total cost of your order, including delivery, is shown at checkout before you pay.

You can pay using any of the payment options shown at checkout. Payments are processed through Shopify's secure, encrypted checkout and its payment partners. We never see or store your full card details.

Prices can change without notice, but the price you pay is the one shown when you placed your order. If a price is displayed incorrectly because of an obvious error, we'll contact you before processing your order, and you can cancel for a full refund.

4. Placing an order

Before you pay, you'll be able to review your full order, correct any mistakes, or cancel. Your order is confirmed once payment has cleared in full, and we'll email you an order confirmation.

Our stock is limited. If an item sells out or becomes unavailable after you've ordered, we'll let you know straight away and refund you in full within 30 days.

5. Delivery

Delivery options, costs and times are set out in our Shipping Policy. In-stock items are dispatched within 1–2 working days of payment clearing, and made-to-order items within 5–10 working days. If we can't deliver within 30 days of your order and we haven't agreed otherwise, you may cancel your order by giving us 7 days' written notice.

Risk in your order passes to you once it has been delivered to your address or collected from our studio.

6. Your right to cancel (cooling-off period)

If you buy online, you can cancel your order without giving a reason within 7 days of receiving it. You'll only pay the direct cost of returning the item to us, and we'll refund the rest within 30 days of your cancellation.

This right doesn't apply to items made to your own specifications or clearly personalised for you, as allowed by the Electronic Communications and Transactions Act.

7. Returns, refunds and faulty items

Our Refund Policy explains how returns, exchanges and refunds work. Your rights under the Consumer Protection Act, including the six-month warranty against defects, are not affected by these terms.

Please follow the care instructions for your garment. We can't accept responsibility for damage caused by incorrect washing, drying, ironing or other care after delivery.

8. Your order records

We'll email you a confirmation for every order. If you create an account, you can view your order history at any time by logging in. Please keep your confirmation email for your records.

9. Discounts and promotions

Only one discount code can be used per order. Discount codes can't be used on sale items or gift cards unless the promotion says otherwise. Promotions run while stock lasts and may end without notice.

10. Privacy and security

We protect your personal information in line with the Protection of Personal Information Act (POPIA). Our Privacy Policy explains what information we collect, why, and how you can access or correct it.

If you sign up for our emails, you can unsubscribe at any time using the link in every email.

11. Our content

All content on this website, including photos, designs, logos and text, belongs to Sista.Love or is used with permission. Please don't copy or use it without our written consent.

12. Limitation of liability

As far as the law allows, Sista.Love is not liable for any indirect or consequential loss arising from your use of this website or our products. We are not responsible for delays or losses caused by couriers, customs, or events beyond our reasonable control. Nothing in these terms limits any rights you have under the Consumer Protection Act or other South African law.

13. Disputes and governing law

These terms are governed by South African law. If you have a complaint, please contact us first at sistatwo@sista.love, and we'll do our best to resolve it. You may also approach the Consumer Goods and Services Ombud or the National Consumer Commission.

14. Changes to these terms

We may update these terms from time to time. The version on this page when you place your order is the one that applies to that order.

15. Contact us

Email sistatwo@sista.love or call +27 12 004 0225.