Shipping Policy

Thanks for shopping with Sista.Love. Here's everything you need to know about getting your order to you.

Processing times

In-stock items are packed and dispatched within 1–2 working days of payment clearing. Orders placed on weekends or public holidays are processed on the next working day.

Some of our pieces are made to order. These take 5–10 working days to make before dispatch, and the product page will say if an item is made to order. Production starts as soon as your payment clears, because we set aside fabric specifically for your piece. During busy periods like the festive season, made-to-order times may run a little longer, and we'll let you know if that affects your order.

If your order has both in-stock and made-to-order items, we'll ship everything together once the full order is ready, unless you ask us to split it (an extra shipping fee may apply).

Need it by a certain date?

If you need your order for a wedding, event, trip or special occasion, please email us before you order so we can confirm whether we can make your date. We'll always try to help with urgent orders, but rushing production or delivery may cost extra. Please leave enough time before your event, as we can't be held responsible for orders placed too close to the date.

Ordering matching pieces

If you're ordering pieces that need to match in colour, such as sets, bridesmaid outfits or group orders, please order them together at the same time. Fabric colours can vary slightly between batches, so we can't guarantee an exact match for items ordered separately. Planning to match something you bought before? Email us first and we'll check if the same fabric is still available.

Delivery within South Africa

Courier to your door (The Courier Guy): R145. We deliver to South African street addresses only. Delivery usually takes 1–3 working days after dispatch to main centres. Outlying and rural areas can take a few extra days. Your order counts as delivered once it's handed to someone at the address you gave us.

Collect from our Pretoria studio: Free. Collect from 673a Keeshond Street, Garsfontein, Pretoria, during [days and hours]. We'll let you know when your order is ready, and please bring your order number.

International shipping

We're happy to ship outside South Africa. International shipping isn't available at checkout yet, so please email your full delivery address and the items you'd like to sistatwo@sista.love, and we'll send you a shipping quote.

International orders may be charged import duties, taxes or customs fees by the destination country. These are the customer's responsibility and aren't included in our shipping quote. Please check with your local customs office before ordering.

Tracking your order

Once your order ships, you'll receive an email with your tracking number. For studio collections, we'll contact you directly.

Shipping fees

Shipping fees are non-refundable, except where South African consumer law requires otherwise.

Addresses and uncollected parcels

Please double-check your delivery details at checkout. We can't be responsible for delays or lost parcels caused by an incorrect or incomplete address. If a parcel comes back to us because it couldn't be delivered or wasn't collected, we'll contact you, and re-delivery will be charged at the standard shipping rate.

Lost parcels and delays

Couriers sometimes run late, especially over busy periods like Black Friday and December. Delivery times are estimates, not guarantees, but we'll always help you follow up if your parcel seems stuck. If a parcel is lost in transit, we'll either replace your items or refund you.

Damaged, incorrect or missing items

If your parcel arrives damaged or something is wrong or missing, please contact us within 48 hours of delivery with your order number and photos of the parcel and items. See our Refund Policy for how we'll put it right.

Questions?

Email sistatwo@sista.love or call +27 82 461 3748, and we'll happily help.