Refund policy
Last updated: October 2025
At Sista.Love, we want you to love every piece you order from us. If your item isn’t quite
right, we’re here to make returns simple, fair, and transparent — in line with South Africa’s
Consumer Protection Act (Act 68 of 2008).
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1. Eligibility for Returns
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You may return any eligible item purchased online within 7 days of receiving your order if:
- The item is unused, unworn, and unwashed
- The item is in its original packaging with all labels and tags intact
- You have proof of purchase (e.g., order confirmation email or receipt)
Please note that the 7-day cooling-off period applies only to online purchases as per the
CPA.
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2. Items Not Eligible for Return
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For hygiene and safety reasons, the following items cannot be returned or exchanged:
- Intimates, lingerie, or swimwear
- Earrings and body jewelry
- Sale or clearance items (unless defective or damaged)
- Gift cards or digital products
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3. Defective or Damaged Items
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If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of
delivery at [Insert email address] with:
- A photo of the issue
- Your order number
We will gladly:
- Replace the item (subject to stock availability), or
- Offer a full refund, or
- Provide store credit if preferred
All defective product claims are handled in line with the CPA’s six-month implied warranty
on quality.
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4. Refunds
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Once your return is received and inspected, we will send you an email to notify you that we have received your item.
If approved, your refund will be processed within 7–10 business days to your original
payment method.
If your refund is delayed, please check with your bank or payment provider first, as
processing times may vary.
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5. Exchanges
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We currently offer size or style exchanges where available.
To request an exchange, please email [Insert email address] before sending back your item, so we can hold your preferred replacement if it’s in stock.
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6. Return Shipping
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- Return shipping costs are the customer’s responsibility unless the item is defective or
incorrect.
- We recommend using a trackable courier service — Sista.Love is not responsible for items lost or damaged in return transit.
- Once your return is approved, we’ll send you the return address and step-by-step
instructions.
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7. Late or Missing Refunds
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If you haven’t received a refund after 10 business days, please:
1. Recheck your bank account
2. Contact your credit card company or payment provider
3. If still unresolved, email us at [Insert email address]
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8. Contact Us
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If you have any questions about our return or refund process, we’re here to help.
Sista.Love (Pty) Ltd
Email: sistatwo@sista.love
Phone: +27 82 461 3748
Address: 673a Keeshond Street, Garsfontein, Pretoria, 0018
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Brand Note
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At Sista.Love, we believe in empowerment through honesty.
Our goal is not just to sell clothing — it’s to celebrate confidence and connection.
If something doesn’t feel right, let’s make it right — together.